Our Students and Tutors:We treat students as individuals with specific needs and provide the best support possible. Our tutors are screened for academic qualifications, experiences, and personality.
How it works: We meet to diagnose needs and note relevant academic information. Then, we connect you to the tutor to schedule your lessons. At the end of each month or beginning of the next month, an invoice is sent detailing hours and days, inclusive of an annual registration fee of 20BD/ student. A payment is effectively due within the week. Should a payment be later than one month, a warning will be given, and a week later, (T.S.S.) will send a legal notice. *Please note, that where applicable and relevant, payments may be asked for in advance, in the form of monthly or quarterly fees.
Tuition Fees and Payment: Hourly rates shall be agreed between the tutor and T.S.S. in accordance with (T.S.S.) standard charge-out rates, depending on the experience and academic qualifications of the tutor, and any special needs of the student. Payment methods are in cash, cheque, or bank transfer. Details are given in the invoice. * T.S.S. has the right to vary the rates at any time, upon one week’s prior notice. Student/parents will have the right to agree or disagree to any such increase or decrease.
Cancellation of Lessons by Student:The student must give the Tutor no less than forty-eight (48) hours prior notice of the cancelation of any pre-booked/scheduled lesson and the student shall not incur any charge for cancelations made within the prescribed notice period. If the student fails to attend a prebooked/scheduled lesson or cancels a lesson less than 48 hours before the lesson is scheduled to start, then the period pre-booked/scheduled for the lesson shall be charged at the full Hourly Charge-Out Rate. Please note that some lessons are non-refundable, namely during exam time, and based on personal tutor preference. It is your responsibility to ask about the cancellation policy of your tutor.
Cancellation of Lessons by Tutor: The Tutor shall use his/her best endeavors not to cancel any prebooked/scheduled lesson. In the case of cancellation, the student shall have the discretion to agree to another date with the Tutor or request the refund of any pre-paid amount. In case of emergency or travel, the Tutor shall inform the student and T.S.S. as reasonably practicable and T.S.S. shall use reasonable efforts to find a suitable replacement, but shall be under no obligation to do so.
Late Arrival and Termination: Fees are calculated according to the times stipulated in the schedule and no adjustment shall be made for time lost because of late arrival by the Student. Any lost time because of the late arrival of the Tutor shall be compensated for by extending a lesson to cover the time that was lost. The arrangements with the tutor may be terminated by either the student or tutor at any time by giving T.S.S. 1 week prior written notice. T.S.S. can terminate the arrangements in case of misconduct, breach of confidentiality, reasonable complaints and repeated absence and lateness.
Minors (under 18):Where the Student is a legal minor, the Parent/Guardian shall enter into this arrangement on behalf of the Student and shall accept and agree to all terms of business contained herein.
*T.S.S.carries out due diligence on all Tutors and our Tutors are chosen and monitored carefully. While we endeavour to nominate suitable Tutors to every student, the Tutors act independently and maintain autonomy over the service they provide to students. T.S.S.shall not be responsible for any acts or omissions of any of the Tutors recommended by T.S.S.